Website Policies
1. Legal age to access the website – place a warning depending on the country from which the user accesses the website (Portugal +18) USA (+21) etc.
2. Cookie Policy. Various cookies are used on websites developed by Wix. A cookie is a small file with letters and numbers that is stored by your browser on your computer’s hard drive. These cookies are used to distinguish you from other users of our websites, without, however, storing any personally identifiable information. The use of these cookies helps us provide you with a good experience while browsing our websites and also allows us to make constant improvements. We also use cookies from Google Analytics, which allow us to recognise and count the number of visitors and understand how they move around while browsing Wix websites and applications. This helps us improve how our websites work, for example, by ensuring that users can easily find what they are looking for. None of our cookies store any personal information about users, such as their name or address. Please be aware that restricting cookies may impact the functionality of the Wix website(s).
Validity of the cookie policy: The cookie policy described in this document applies to all websites hosted on tchissolawines.com.
Type of Cookie and Purpose: Strictly necessary cookies: These allow you to browse the website and use its applications. Without these cookies, the services you have requested cannot be provided.
Analytical cookies: These are used anonymously for the purpose of creating and analysing statistics in order to improve the functioning of the website. Functionality cookies: These store your preferences for using the site, so that you do not have to reconfigure the site each time you visit it.
Cookies from external platforms and websites: To support our content publishing, we sometimes include photos and video content from other websites, such as YouTube, etc. When you visit publications with content such as those mentioned above, cookies from these websites may be created. www.tchissolawines.com/ has no control over the dissemination of these cookies.
Cookies created by sharing tools: We would like to point out that some of our websites include “share” buttons, which allow users to easily share articles through various social networks. These websites may set cookies when you use these features. www.tchissolawines.com has no control over the dissemination of these cookies.
Disabling cookies: You can block the creation of cookies by activating a setting in your browser that allows you to refuse the creation of some or all cookies. Below you will find links to help pages for the main internet browsers. However, if you block all cookies (including session cookies), you may not be able to access some parts of our websites. Internet Explorer, Firefox, Chrome, Safari, Opera, Blackberry, Android, Safari iOS, Windows Mobile.
3. Privacy policy and personal data protection. Your privacy is important to us. We respect your privacy and are committed to protecting it. To better protect your privacy, we provide this notice explaining our privacy practices and the choices you can make about the way your information is collected and used.
1 - WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT? We may request personally identifiable information when you request a service, respond to a survey, enter a contest, correspond with us, or participate in certain other activities. You decide whether to proceed with any activity that requests personal information. However, if you do not want to provide the requested personal information, you may not be able to complete the transaction. Similarly, when you visit our Websites, we collect information known as “clickstreams” (IP address, domain name, etc.). This information, combined with the data you have provided, allows us to better personalise your visits.
2 - HOW DO WE USE THE INFORMATION WE COLLECT? We use personal information in the following ways: 1. To provide you with information about product updates, new products, services, newsletters, informational emails, and surveys about ideas for future products or improvements; 2. To help us create content that is relevant to you; 3. To provide you with special offers that may be of interest to you; 4. To help us create better products and services that meet your needs; 5. To enable you to download documents, access services, or participate in other activities you select; 6. To help you quickly find software, services, or product information that is important to you.
3 - HOW DO WE PROTECT YOUR PERSONAL INFORMATION? To ensure the security of your personal information, we have established a series of security measures and protections. Your personal information is stored on secure networks that can only be accessed by a limited number of people who have special access rights and undertake to respect and maintain the confidential nature of such information. Notwithstanding these measures, when you provide personal information on the Internet, there is always a risk that it may be intercepted and used by third parties beyond our control. Although we make every effort to protect your personal information and privacy, we cannot guarantee the security of the information you provide over the Internet.
4 - WHO HAS ACCESS TO YOUR PERSONAL INFORMATION AND TO WHAT EXTENT? Apart from the companies in our group and for the purposes described above, we do not sell, exchange, or transfer your personal information to third parties in any way. Your personal information may be transferred to external subcontractors who provide us with certain services. It may be used to provide technical assistance. We require such subcontracted suppliers to keep our customers' personal information secure and confidential. We also require these suppliers to use personal information only on behalf of Wix. You may at any time choose not to allow your personal information to be shared with third parties. Such a request can be made through our website in the contact section or simply by sending us an email.
5 - LINKS. In order to improve the services offered, we may include links to third-party websites. The (platform that manages the website) is not responsible for the privacy practices of such websites. We recommend that you read their privacy statements, as they may differ from ours. The (platform that manages the website) cannot be held responsible or liable for the content and activities of such websites.
6 - COOKIES. The websites of the platform that manages the site may use technology widely known in the industry as “cookies.” A cookie is a unique text file that a website sends to your browser software. Cookies allow a website to personalise the information presented to you based on your browsing preferences. We may use cookies to personalise your pages or to “remember” you when you register for products or services. If you do not want us to install cookies on your browser, you can set your browser to reject cookies. Rejecting cookies may affect your ability to use some of the services on our website. The platform that manages the website also uses cookies to track visits to our websites. The information collected in this way helps us to optimise the content of the websites, their navigation, and their performance.
7 - OPTIONS AND CANCELLATION. We provide several ways for you to review, change, or delete your personal information, or request that we not send you additional information. We may simultaneously provide you with these options when you provide us with personal information. You can also review, update, or delete your account by editing your profile and account settings in the registration area where applicable. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. If you have difficulty changing or deleting your personal information, you can contact us for assistance.
8 - CHANGES TO THE PRIVACY POLICY. In the future, we may choose to modify or update this policy, either due to changes in legislation or to cover new developments on the Internet. Therefore, we reserve the right to make any changes in this regard and ask that you visit this page regularly, as such changes may affect you as a visitor to our website.
9 - CONTACT US. For any questions regarding this privacy policy and privacy aspects of our products and services, or to make a complaint, please contact: Address: Avenida da Venezuela 345, 2750-715. Phone: +351 932 118 008. Email: info@tchissolawines.com.
10 - WHO MANAGES PERSONAL INFORMATION? Both our websites and the information collected are managed and controlled by Wix. We offer sufficient guarantees regarding the protection of your personal information, which is managed in accordance with current legislation on the protection of personal information, as well as this privacy policy.
3.1 Personal data protection policy. Tchissola Wines needs to collect and process personal data from individuals for its business. This includes information from customers, suppliers, business contacts, employees, and other individuals and members of organisations that it has contacted or may need to contact. This policy describes how personal data should be collected, handled, and stored in accordance with Tchissola Wines' data protection requirements under the law, regardless of its medium (electronic, paper, or any other).
This policy applies to:
- Tchissola Wines headquarters, subsidiaries, and branches.
- All Tchissola Wines employees, regardless of their type of contract.
- All subcontractors, suppliers, and other individuals or organisations acting on behalf of Tchissola Wines.
This policy ensures that Tchissola Wines:
- Complies with legislation on the protection of personal data, in particular EU Regulation 2016/679 of 27/04.
- Protects the rights of employees, customers, and other partners.
- Is transparent about how it processes personal data.
- Protects itself from the risk of personal data breaches.
The principles applicable to personal data protection are: Lawfulness, fairness, and transparency: it is necessary to identify the legal basis for each data processing operation and to inform data subjects in advance, in clear and accessible language, about the purposes and methods of processing. Purpose limitation: the specific purposes of personal data processing must be explicit, legitimate, and determined at the time of collection. Data collected for one purpose must not be used for any other purpose. Adequacy, relevance, and minimisation: only personal data that is necessary and adequate for the purposes to be achieved will be processed. Accuracy and updating: the necessary measures must be taken to ensure that inaccurate data is corrected or deleted. Storage limitation: personal data shall only be stored for as long as necessary for the purpose for which it is intended. A deadline for deletion or destruction shall be set for each set of data. Security and confidentiality: personal data shall be stored in such a way as to ensure its protection, and access to it shall be restricted to ensure that only authorised personnel can process it. Privacy by design and by default: before any data processing takes place, measures will be taken to ensure that privacy is a concern from the outset and throughout the entire processing process. Data subjects have the right of access, rectification, restriction of purposes, portability, erasure, and opposition to automated decisions. Employees who receive contact from a data subject wishing to exercise any of these rights must verify their identity before providing any information, in accordance with the procedure for exercising rights. After that, they must forward the request to the DPO (Data Protection Officer) for processing. Tchissola Wines may share data with public authorities without the knowledge of the data subjects in compliance with legal or judicial obligations. For any questions related to Personal Data Protection, please contact info@tchissolawines.com.
4. Food Quality and Safety Policy. Tchissola Wines is committed to promoting and developing its business, ensuring that its products and services comply with all applicable legal and statutory requirements, as well as the needs and expectations of stakeholders, namely customers and suppliers. The following are key drivers of Tchissola Wines' business:
- Offering sustainable products with high standards of quality and food safety, in order to meet regulatory benchmarks and the expectations of customers and consumers, ensuring their recognition and increasing levels of trust and satisfaction;
- Adopting the principles of hazard analysis and risk prevention in order to guarantee food safety, authenticity, and legal compliance of the products supplied;
- Valuing and empowering employees by promoting their awareness and competence in natural resource and waste management, quality, and food hygiene and safety, fostering and consolidating a culture of environmental responsibility and food safety;
- Effectively manage and optimise the integrated management system by promoting continuous improvement, ensuring business viability and economic success;
- Ensure that aspects relevant to the protection of ethics and social and environmental responsibility, as well as occupational health and safety, are taken into account, fostering and valuing teamwork and professional training.
5. Complaints Handling Policy. Your feedback is important!
Tchissola Wines provides a complaints channel, Sharing, which guarantees the monitoring, investigation, and response to your complaints, anonymously and impartially.
Sharing – Complaints Channel welcomes reports of bad practices and/or questionable practices on matters covered by the legislation approved by Law No. 93/2021 of December 20. All employees, customers, suppliers, or other interested parties can use this channel.
If you are aware of any situation that you consider unethical or in breach of legal or internal rules, be sure to report it through the following available means: by email, to info@tchissolawines.com; by mail, to the following postal address: Tchissola Wines Attn: Sharing Manager - Tchissola Wines Reporting Channel Address: Avenida da Venezuela 345, 2750-715. Reports to the Sharing Channel are received on behalf of Tchissola Wines by the Sharing Channel Manager, who will ensure that they are treated confidentially.